How to Contact 8lends Support

No one from 8lends writes first, asks for your seed phrase, or sends links to a "new site" — spotting the four real channels keeps your wallet safe.

8lends support is available through four official channels: [email protected], Telegram https://t.me/eightlends (the team's personal contacts for urgent matters), and the community Telegram chat for general discussions. The standard response time is up to 24 hours on business days. For efficient resolution, provide your wallet address, transaction ID, a description of the problem, and screenshots. ⚠️ All other channels are phishing. No one from 8lends ever writes first, asks for your seed phrase, or sends links to a "new site".

Official Support Channels

Channel	When to use	Response time
[email protected]	Main — all questions, documents, disputes, KYC	Up to 24 hours
Telegram: https://t.me/eightlends	Urgent matters, escalation	Quick reply during working hours
Community Telegram chat	General questions, discussing projects with other investors	The community responds within hours

⚠️ Any other "official" channels are phishing. There is no "8lends WhatsApp," "8lends Discord," or "8lends Twitter DM" — anyone claiming to provide support through these channels is a scammer. More details

What's Important to Include in Your Request

To speed up resolution, give as much information as possible in your very first message:

Your wallet address (full, starting with 0x...)
A brief description of the problem in one sentence
Details — what you did, what you expected, what you got
Screenshots — the error screen, the state of the interface
Transaction ID on basescan.org (if available)
Time of the event (date, preferably the hour)
Browser and device (for technical problems)

Example of a good request:

Address: 0xAbC...123 Problem: I don't see 8LNDS in MetaMask after claim Details: I claimed 1,500 8LNDS at 14:35 on 03.06.2026. The transaction went through (basescan confirmation: 0x4f...). In MetaMask on the Base network the tokens are not displayed. The wallet is connected, the Base network is correct. Screenshot attached. Browser: Chrome, device: desktop.

With this information, support will resolve the issue in a single reply. With a message like "it doesn't work for me," it may take 3–5 exchanges to resolve the issue.

Typical Question Categories by Channel

Email ([email protected]) — main channel

Documents and legal questions — Terms, Investor Agreement, contracts
KYC problems via Sumsub
Disputes over investments, projects, bonuses
Account migration Maclear → 8lends (there is a special form)
Complex technical problems requiring data verification
Business inquiries (partnerships, content, media)
Loss of access to your account

Telegram (https://t.me/eightlends) — urgent

Urgent technical problems (a stuck transaction, a claim error)
Escalation if email did not respond within 24 hours
Quick questions about current projects
Scam warnings (if you encountered a fake "representative")

Community Telegram chat — general questions

Questions about new projects before investing
Sharing experience with other investors
General questions about tokenomics, bonuses, the platform
Discussion of platform updates and news

⚠️ Do not post sensitive data in the community chat (wallet addresses with balances, screenshots showing balances, or transaction IDs involving large amounts). This is a public environment.

How NOT to Contact 8lends

Do NOT use

Direct messages on Twitter/X — 8lends has no official DM support channel
WhatsApp — 8lends does not use WhatsApp for support
Discord — 8lends has no official Discord server. If someone invites you to an "official 8lends Discord", it's a scam
Any email other than [email protected] — even similar ones ([email protected], [email protected]) may be phishing or non-existent
Telegram bots — 8lends does not use bots for support

If someone contacts you first

8lends never writes first. If you received a message:

"Hi, I'm an 8lends representative, I noticed a problem with your account" — scam
"Urgently connect your wallet to this link for verification" — scam
"Get a 1000 USDC bonus, go to this site" — scam
"The 8lends team asks you to confirm your seed phrase for migration" — scam

More details

What 8lends Will NEVER Ask For

What	Why
Seed phrase / private key	Never. To no one. This is your control over your funds
Password to your email or Telegram	Never. 8lends doesn't need access to your accounts
To transfer funds to a "verification" address	Never. Support doesn't deal with transfers
To install an extension or app	Never. All interactions go through app.8lends.io
To "urgently confirm" something via a strange link	Never. Urgency = a red flag of a scam

If any of this was requested, it is a scam attempt, even if the person introduces themselves as a member of the 8lends team.

Response Time

Channel	Standard time	If there's no response
Email	Up to 24 hours on business days	Resend after 48 hours; in parallel via Telegram
Telegram (Daniel/Ceviz)	Hours during working hours	If it's really urgent — both contacts simultaneously
Community chat	Minutes-hours (depends on activity)	Escalate to the personal channels

The team's working hours are standard CET (Switzerland) hours / the corresponding time zone.

Escalation — If Standard Support Doesn't Help

Clarify the problem in your first request (see the checklist above)

Wait 24-48 hours via email

Resend via Telegram (Daniel or Ceviz)

If it's really urgent — in parallel to all channels marked "URGENT"

If nothing helped — turn to the community Telegram chat with a detailed description (without sensitive data)

What to Do in Critical Situations

I think my wallet is hacked

Urgently transfer the remaining funds to a new wallet (a new seed phrase)
Notify 8lends via email + Telegram in parallel
Do NOT continue using the old wallet for any operations

I sent funds to the wrong place

First check on basescan.org exactly where they went
If to an unsupported network — the funds are usually lost
If to another EVM address — recovery is theoretically possible
Notify support for advice — but don't expect recovery

I was attacked by an "8lends representative"

Do NOT follow the links offered
Do NOT connect your wallet to suspicious sites
Do NOT give out any data
Report it to Daniel/Ceviz on Telegram with screenshots — this will help protect others

Frequently Asked Questions

Which channel should I use first? Email [email protected] — this is the main channel. It's suitable for 95% of questions. Telegram is only for urgent matters or escalation.

How long until a reply? Up to 24 hours on business days via email. Telegram is usually faster during the team's working hours. If 48 hours have passed without a reply — resend via Telegram.

What language should I write in? English or Russian — both work. 8lends has an international team. In English the reply is usually faster.

What if I have a question outside working hours? You can write at any time — the reply will come during working hours. The community Telegram chat often responds 24/7 (other investors).

Is it safe to write with details about my investments? In email and personal Telegram — it's safe. This is private communication. In the general community chat — don't post specific amounts and wallet addresses with balances.

What should I do if support asks for additional KYC information? This is normal for large operations or non-standard situations. But verify that the request came from [email protected] (spelled correctly), and not from a similar email ([email protected]). If in doubt — ask Daniel or Ceviz on Telegram whether the request really came from them.

Can I request a call via Zoom/Teams? For large investors or business partnerships — yes, via [email protected] stating the purpose of the call. For standard questions — text correspondence is usually enough.

What if support doesn't resolve my question? Escalate: (1) provide additional details by email, (2) contact Daniel/Ceviz on Telegram in parallel, and (3) describe the situation in the community chat. If nothing helps — it may be a systemic platform problem, and it's worth notifying through all channels for priority.

How can I make sure I'm writing to the real Daniel or Ceviz on Telegram? Exact usernames: https://t.me/eightlends. Anyone else claiming to be "Daniel from 8lends" or "Ceviz 8lends admin" is fake. Keep in mind: real 8lends representatives don't write first — you write to them.

Can I get a personal contact for Maclear AG? For questions about collateral management or Swiss operations — reach out via [email protected], and they will switch you to the Maclear AG team if needed. Maclear AG's direct contacts are not published for direct communication with investors.

What if my question is legal in nature? Email [email protected] with "LEGAL" or "JURIDIQUE" in the subject. Legal questions (disputes, dispute resolution, regulatory matters) are handled by a separate team via the main email.

Can I get compensation for a delay in a support response? Standard SLAs for crypto platforms are no more than 48 hours for standard requests. Systematic violations of this deadline require escalation. Compensation (as with some fintechs) is usually not provided for crypto platforms — this is an area where requirements for response speed are evolving.